Shipping policy
Last updated: November 4, 2026
Your delivery journey has two stages: making your personalized item, then transporting it to you. Please allow for both when planning a gift.
Production and delivery estimates
| Stage | What to expect |
|---|---|
| Production | Typically 2–7 business days after payment and complete personalization details are received. Complex designs and peak periods may take longer. |
| Shipping | Use the estimate shown for your product, destination, or available checkout service. Transit time starts after dispatch and is additional to production time. |
| Tracking updates | Carrier scans may take 24–72 hours to appear after a label is created. |
Estimates are not guaranteed arrival dates. Weekends, public holidays, weather, customs, and carrier capacity can affect timing. Please contact us before ordering if you need a gift by a particular date.
Destinations, methods, and shipping charges
The delivery options and charges available for your address are displayed at checkout before payment. Availability can vary by item, parcel size, destination, and carrier. Do not assume that an express option is available unless it is offered for your order.
Any advertised shipping promotion applies only under its stated conditions. Product-specific or checkout information should be checked alongside this policy.
Tracking your order
When tracking is available, it is sent with your shipping confirmation. Keep your checkout email accessible and check your spam folder. You may also visit Track Your Order or contact us with your order number.
A label-created status may appear before the carrier receives or scans the parcel. If tracking remains unchanged for several business days, ask us to check its status.
Check your delivery address
Enter the recipient’s name, street address, apartment or unit number, city, state, postal code, and any required delivery details accurately. If a correction is needed, contact us immediately. Changes can only be made while fulfillment and carrier handling still allow them.
Special destinations and address types may have carrier restrictions. Checkout availability and the service selected for the order determine whether we can deliver there.
Delayed, missing, or delivered-but-not-received parcels
For a delivered scan, check your mailbox, porch, building reception, and household members, then contact the carrier if appropriate. If the parcel is still missing, email us with the order number and tracking information.
We will review the shipment and explain the next steps. Damaged, incorrect, or confirmed delivery problems are handled under our Replacement & Refund Policy and applicable consumer law.
International orders
Where an international destination is supported at checkout, customs clearance can add time. Import duties, taxes, and fees may apply and are the customer’s responsibility unless checkout states otherwise. Check the destination’s requirements before ordering.
Shipping support
Email info@handmadeatheart.com with your order number and checkout email, where relevant. You can also use WhatsApp +44 7840884714 or our contact page. Do not send card numbers, passwords, or unrelated identity documents.
Mailing address: Suite 36734, 61 Bridge Street, Kington, HR5 3DJ, United Kingdom.
Your statutory rights remain unaffected. These guidelines do not exclude remedies or consumer protections that applicable law requires.