Customer support
Contact Handmade at Heart
Need help with an order, a personalized design, or shipping? Send us a message and we will help you as quickly as possible.
Send us a message
For order support, include your order number and the email used at checkout.
Personalized orders
Most items are made to order, so accurate names, dates, photos, and options help us process faster.
Order changes
Send change requests as soon as possible. Production can begin quickly after checkout.
Shipping updates
Use the tracking page first, then contact us if the carrier status looks unusual.
Returns
Personalized products have special return conditions, but we will help with damaged or incorrect items.