Privacy Policy

Last updated: July 4, 2026

Handmade at Heart operates www.handmadeatheart.com and provides personalized gifts, custom keepsakes, and related customer support services. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our store, place an order, upload personalization materials, or contact us.

Information we collect

  • Contact, billing, and shipping information provided during checkout.
  • Order details, product selections, names, dates, messages, photos, artwork preferences, uploaded files, and other personalization information.
  • Support messages sent by email, WhatsApp, contact forms, or other customer service channels.
  • Device, browser, usage, cookie, and analytics information collected through Shopify and related tools.

How we use information

We use information to process orders, produce personalized products, arrange shipping, send order updates, provide customer support, prevent fraud, improve the store, measure marketing performance, and comply with legal obligations.

Photos, names, and personalization materials

Uploaded photos, names, dates, messages, and custom instructions are used to create and support your order. Please only upload files or content that you own or have permission to use. We may share the information required to produce and fulfill your order with production partners, fulfillment providers, shipping carriers, and Shopify-powered services.

Service providers and sharing

We may share information with Shopify, payment providers, fraud prevention tools, fulfillment and production partners, shipping carriers, email and customer support tools, analytics providers, and advertising platforms when needed to operate the store and provide our services. We do not sell customer photos or personalization files as standalone products.

Payments

Payments are processed through Shopify and supported payment providers. Handmade at Heart does not store full payment card numbers on its own systems.

Cookies and advertising

Our store may use cookies and similar technologies for site functionality, analytics, personalization, fraud prevention, and advertising measurement. Depending on your location, you may have rights to opt out of certain targeted advertising or data sharing activities.

Retention and security

We keep order and support information for as long as needed to fulfill orders, provide support, meet legal requirements, resolve disputes, and improve operations. We use reasonable safeguards, but no online system can be guaranteed to be completely secure.

Your choices

You may contact us to ask about access, correction, deletion, or privacy choices related to your information, subject to applicable law and order fulfillment requirements.

Contact

For privacy questions, contact Handmade at Heart at info@handmadeatheart.com or WhatsApp +44 7840884714. Mailing address: 84 Valley View Street, Monsey, NY.