Shipping Policy

Last updated: July 4, 2026

Handmade at Heart sells personalized gifts that are made to order. Production and delivery timing can vary by product type, personalization details, destination, carrier, and seasonal order volume.

Production time

Orders enter production after payment is completed and personalization details are received. Typical production time for personalized items is 2 to 7 business days, but complex custom designs or peak seasons may require additional time.

Shipping and tracking

When an order ships, tracking information is sent by email when available. Carrier scans may take 24 to 72 hours to update after a shipping label is created.

Delivery estimates

Delivery estimates shown at checkout, in tracking emails, or by the carrier are estimates only. Actual delivery may be affected by carrier delays, customs review, weather, holidays, high-volume periods, or incorrect shipping information.

Address accuracy

Please check the shipping address carefully before placing your order. If an address is incorrect, contact us immediately. We can only update an address before the order enters fulfillment or shipment.

Lost or stalled packages

If tracking has not updated for several business days or a package appears lost, contact us at info@handmadeatheart.com with your order number. We will review the shipment status and help with the next steps.

International orders

International orders may be subject to customs processing, duties, taxes, or import fees depending on the destination country. These charges, when applicable, are the customer's responsibility unless stated otherwise at checkout.

Contact

For shipping questions, email info@handmadeatheart.com or message WhatsApp +44 7840884714.